Delivery & Returns

Christmas Period – Returns 

Over the festive period we understand that it may take a little longer to return unwanted items. If you wish to return an item purchased as a gift, you may exchange for an item of the same value up until the 31st January 2017. To obtain a full refund the item must be returned within 28 days from the date that the purchaser received the item.

Please be advised that Belts are non returnable as they are cut to size on order.

Delivery Options

UK - to include England, Scotland, Wales, excluding the Scottish Highlands and Islands.

TypeTimeCost
Standard Delivery 2-3 working days FREE*
Next Working Day - Any time   £6.00**
Next Working Day - before 10:30am   £12.00**
Saturday Any time   £9.00
Saturday before 10:30am   £13.00
Northern Ireland - Standard 2-3 working days FREE
Scottish Highlands & Islands - Standard 2-3 working days £14.00
Channel Isles / Isle of Man / Scilly Isles 2-3 working days £14.00


* Only applies to orders over £150 otherwise £6.00 charge.
** Only available if order is placed before 3pm.

 


Returns & Cancellations

Barker offers the facility to return goods by obtaining a full Refund or Exchange for an item of the same value, within 28 days of delivery excluding return postage charges.

In the unlikely event that you find a fault or you are not entirely satisfied with your purchase, Barker will refund in full including Return postage charges after inspection of the returned items. If on inspection we cannot find a fault we may return your purchase to you and prior to dispatch we may charge you the delivery fee applicable to your location.

Belts are cut to size on order. For this reason all belts are non returnable (this does not affect your statutory rights).

Goods are returned at your own expense. We recommend that you obtain proof of postage and retain this until the refund/exchange has been processed.

Once the returned item is received a refund will be credited to the payment card or PayPal account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. Barker Shoes are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.

Taking care of our goods

Upon receipt of your purchase please take care when trying them on and ensure that you do not damage the items or the packaging, as if you wish to return the item it must reach us in perfect condition.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.

Proof of Purchase

Returns & refunds will only be accepted with a receipt, dispatch note or another proof of purchase and clearly stating the reason for the return.

Returns Procedure

To return an item please email barker.online@barkershoes.co.uk to request a Returns Note to enclose with your return. This must be completed and returned with the goods including proof of purchase to the following address:

FAO: Online Returns Department
Barker Shoes Ltd
Station Road
Earls Barton
Northampton
NN6 0NT
United Kingdom